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Complaint letter for double payment

In this letter, a customer complains about a double payment for a purchase they made with their payment card. A customer may be charged twice when a payment card terminal is not working properly. The attendant may repeat the payment process asking the customer to re-enter his pin code which triggers a second payment transaction. The customer finds out when he gets his bank statement and discovers two transactions for the same amount.

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Subject

My wife and I visited your theme park on the 25/06/2009, we purchased some fast track passes which came to a total of £22. At the time of purchase the attendant at the information point, told us he was having some problems with card payments. The payment we made did go through, but when I received my bank statement I discovered that you have taken the payment twice. I have included a copy of my statement with the payments circled. I would be grateful if you could resolve this matter quickly.

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Complaint letter for double payment