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Complaint for cancelled flight

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This letter is a complaint from a customer who experienced poor service while attempting to fly with US air. He describes to this airline's customer relations how his luggage was lost and some of his items stolen while waiting for a flight that eventually got cancelled. Addressing his discontent to the customer service, that customer asks for miles as a compensation to reach the silver status. He says he will not fly business with US Air until they take corrective actions to mitigate the risk of future issues.

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